Privacy Policy

Muskoka Arts & Crafts is committed to protecting the privacy of the personal information of its customers, members, employees and other stakeholders. Muskoka Arts & Crafts values the trust of all those with whom the organization interacts. Muskoka Arts & Crafts recognizes that maintaining this trust requires that it be transparent and accountable in how it treats the information that customers, members, employees and other stakeholders choose to share.

Muskoka Arts & Crafts collects, uses and discloses personal information only for purposes that a reasonable person would consider appropriate to administer the organization, its e-commerce, programs and events as well as to communicate future events or promotions.

When we talk about personal information in this privacy policy, we are talking both about device information and order information.


When you sign up for a membership or purchase something from our store, as part of the buying and selling process, we automatically collect the personal information you give us such as your name, address, telephone number and email address. When you browse our website, we also automatically receive your computer’s internet protocol (IP) address, information about your web browser, and some of the cookies that are installed on your device in order to provide us with information that helps us learn about your browser and operating system. Additionally, as you browse our site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our site, and information about how you interact with our site. We refer to this automatically-collected information as “device Information.”

We use the order information that we collect generally to fulfill any orders placed through our website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). We may use your personal information to provide you with targeted news about artists in our shop or marketing communications about events and programs hosted by Muskoka Arts & Crafts that we believe may be of interest to you.


How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or exchange a purchase, we imply that you consent to our collecting it and using it for that specific reason. Once you make a purchase, we may send you emails about our store, new products, other updates and to promote programs and events hosted by Muskoka Arts & Crafts.

How do I withdraw my consent?

If you choose not to receive further emails from Muskoka Arts & Crafts, you may withdraw your consent for us to contact you, at any time, by clicking the unsubscribe button in the footer section of emails, by contacting us at or by mailing us at: Muskoka Arts & Crafts, Box 376, Bracebridge, Ontario, P1L 1T7.


Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


Our website is hosted by Vianet. 


After you place an order on our website you will need to make payment for the goods or services you have ordered. In order to process your payment we use Stripe, a third party payment processor.

Your payment will be processed by Stripe, who collect, use and process your information, including payment information, in accordance with their privacy policies. You can access their privacy policy via the following link:

For more insight, you may also want to read Muskoka Arts & Crafts’ Terms of Service here.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information through the Stripe payment gateway, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


Here is a list of cookies that we use. We’ve listed them here so that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows us to store information about your session (referrer, landing page, etc).

Woocommerce_cart_hash, sessional, Helps WooCommerce determine when cart contents/data changes.

Woocommerce_items_in_cart, sessional, Helps WooCommerce determine when cart contents/data changes.

Wp_woocommerce_session_, 2 days, Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.

Woocommerce_recently_viewed, sessional, Powers the Recent Viewed Products widget.

store_notice[notice id], sessional, Allows customers to dismiss the Store Notice.


The website is not intended for individuals under the age of 18.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on our website. If our store is acquired or merged with another company or organization, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact Muskoka Arts & Crafts at or by mail at Muskoka Arts & Crafts, Box 376, Bracebridge, Ontario, P1L 1T7.